Daniels' country-wide footprint is supported by national and global support teams focused on ensuring healthcare service continuity. We have agility of resources and service contingencies in place for increased fluctuations in waste volumes and service scheduling, and maintain a surplus of bins, staff and fleet capacity to accommodate the evolving changes that the Coronavirus pandemic brings. 

Daniels operates a network of processing plants across Canada and the US. This network provides contingency options in the event a plant becomes inoperable ensuring continuity of service. These contingencies were successfully implemented after the 2002 SARS outbreak, and through the implementation of the Disaster Recovery Plan, Daniels was able to manage and maintain service to all customers in the affected areas.

In addition to containers installed onsite at your facility (including spares held in onsite stores) Daniels holds buffer stock at processing plants around the country, and further quantities in our National Warehouse. This provides for increased waste volumes that arise from flu season each year as well as contingency planning for unforeseen events. All our clean facilities have processing capacity, logistical infrastructure and staff resources manage associated volume fluctuations.

Manufacturing dependency is mitigated by Daniels owning their own set of tools required for the manufacture of sharps and other healthcare waste containers. Outsourcing supply to a number of local manufacturing facilities further mitigates reliance on any single manufacturing arrangement. 

Data and systems are monitored, supported and backed up frequently to a cloud storage system. All infrastructure runs on virtual platforms, meaning hardware failure should not affect our capability to operate. Daniels design/engineering work is maintained in a secure Daniels Engineering Data Management System, which is also backed up to the cloud and accessible remotely.