Frequently Asked Questions

PER KILOGRAM:

PICK UP

DROP OFF

SERVICE CHARGE

FLAT RATE

LOCATION

Please refer to the table below to determine the meaning of the type and description fields.

Rental billing is the billing of containers based on the quantity installed as opposed to the activity. The billing should be consistent month to month unless there is a change in the pricing or container quantity.

Please refer to the table below.

Please refer to the table below for each service charge and corresponding description.

Activity based billing is billed once the service has been completed. Customer who opt for monthly billing will be billed for all activity at the end of the month. Monthly rentals are billed on the first of each month.

Yes. Daniels Health has serviced clinical institutions with safety products since 1986 and has a formal process to receive, review and act on suggestions from clients and staff.

Daniels Health is part of Daniels Corporation International which operates in seven countries and has thousands of customers internationally. Founded in 1986, Daniels is the only company to have been continuously servicing clients with reusable sharps containers for 30+ years without any change in ownership. Daniels owns and operates medical waste treatment plants and Washsmart processing plants, along with transport fleets throughout Canada. The Washsmart system of emptying and washing containers is designed, built and maintained by Daniels’ engineers. Over 2 million Sharpsmart containers are processed in Washsmart plants each year throughout the USA and Canada. Daniels complies with all applicable Federal, Provincial and local regulations and is proud to have set the Canadian benchmark for safety and quality in reusable container processing.

Yes. We have designed and tested our containers to CSA Guideline recommendations. We also have an agreement with a trusted licensed courier to ship our containers.

No. Unfortunately, Daniels does not accept product returns for a refund. As the containers you are returning will contain medical sharps, we cannot resell the containers. Every container – empty or full – goes through proper disposal protocols to ensure the safety of you, your staff and the public.

No. Please keep your shipping box in a safe place. You will need that box to return your filled Sharps containers. If you misplace your box, there will be an additional charge to send a new shipping carton.

Yes. As a licensed company, Daniels is obligated to ensure the safe disposal of your medical waste. A contract helps us understand where the waste is coming from and helps you to ensure a licensed company is disposing of your waste.

Only fill the container to the marked fill line. Once the Sharps containers are full, ensure lids are securely locked, safely packed back into shipping box and request Daniels to come and pick up your containers.

If you order the 2 litre sized containers you will receive 8 containers inside the box. If you order the 4 litre sized containers you will receive 4 in a box. Further information can be found at www.danielshealth.com/ecoship.

No. The white Daniels box is the only approved shipping box. Our boxes are properly marked and made to meet Transport Canada and Environmental guidelines; this is the only box acceptable for shipping your containers. If a different box is received by Daniels your shipment will be returned.

No. Never recap your needles. Recapping your needles highly increases the risk on a needle stick injury. Simply drop the needle into the sharps container.

The papers you received are an instruction guide as well as a request form. You will also receive a peel and stick return shipping label. Please keep this in a safe place until you are ready to return your shipment.

Our sharps container can safely store the following: needles, syringes, razors, blades, glass, scalpels, lancets, blood soaked gloves and gauze. No liquids are permitted in our containers.

Once your containers are full, fully complete the Service Request Form and fax to Daniels at 1-888-793-2956.

Ensure the containers are securely locked (once the containers have been locked they cannot be reopened) pack the containers back into your shipping box the same way you received them. 8 containers for the 2 litre size and 4 containers for the 4 litre size. Place the peel and stick return shipping label you received at time on the lid of shipment of your container. Fax us your Service Request Form and we take care of the rest.

For more information on biomedical waste disposal, please contact our customer excellence department at 888-952-5580.

Daniels Health is on contract with major GPO’s including HealthPRO and Medbuy.

Yes. All GPO contracts have contracted rates with Daniels Health. Please reach out to us to enquire about this pricing.

A group purchasing organisation (GPO) is an entity that is created to aggregate the purchasing volume of a group of businesses to obtain discounts from vendors based on the collective buying volume of the GPO members. Managing purchasing effectively is critical to achieving overall operational success and providing optimal patient/customer service, and can present a substantial financial advantage.

Yes, one of the principle design features of the Daniels Sharpsmart sharps container is that the dovetail design on the back on the container that fits onto all Daniels brackets. This bracket system, whether wall mounted, cart-mounted or fixed onto a mobile or bulk cart unit, enables Sharpsmart sharps containers to be moved effortlessly throughout a facility without touching the ground and put at risk of cross-contamination.

Although there are no regulations specifically preventing sharps containers placed on floors, it puts staff and public at risk, and your institution may risk Occupational Health and Safety citations.

Daniels’ reusable biomedical waste and sharps containers will not take up any more space than is already required by single-use containers due to an increased capacity from efficient and innovative design. The comparisons should be performed on volume requirements not individual containers. Daniels will perform a thorough needs analysis prior to rollout to provide full support during and after implementation to ensure storage is optimised. The amount of stock required on site will depend on the frequency of your Daniels deliveries and collections, which is contingent on each customer’s individual requirements.

Full and clean Sharpsmarts sharps containers are not routinely transported or stored alongside each other. However, if they were, there is no disease transmission risk.

No. Sharpsmarts sharps containers need no more storage space than that allocated for disposable containers.

Sharps containers must be easily accessible to employees, and located as close as feasible to the immediate area where sharps are used (e.g., patient care areas) or can be reasonably anticipated to be found (e.g., laundries).

Collection and distribution of Sharpsmarts sharps containers within hospitals depends on the hospital’s resources, protocols and infrastructure. Changes to existing procedures may be necessary and the exchange of Sharpsmarts sharps containers can be carried out by the hospital’s own staff, or this can be contractually arranged using Daniels’ staff.

Yes. We have designed and tested our containers to CSA Guideline recommendations. We also have an agreement with a trusted licensed courier to ship our containers.

No. Unfortunately, Daniels does not accept product returns for a refund. As the containers you are returning will contain medical sharps, we cannot resell the containers. Every container – empty or full – goes through proper disposal protocols to ensure the safety of you, your staff and the public.

No. Please keep your shipping box in a safe place. You will need that box to return your filled Sharps containers. If you misplace your box, there will be an additional charge to send a new shipping carton.

Yes. As a licensed company, Daniels is obligated to ensure the safe disposal of your medical waste. A contract helps us understand where the waste is coming from and helps you to ensure a licensed company is disposing of your waste.

If you order the 2 litre sized containers you will receive 8 containers inside the box. If you order the 4 litre sized containers you will receive 4 in a box. Further information can be found at www.danielshealth.com/ecoship.

No. The white Daniels box is the only approved shipping box. Our boxes are properly marked and made to meet Transport Canada and Environmental guidelines; this is the only box acceptable for shipping your containers. If a different box is received by Daniels your shipment will be returned.

The papers you received are an instruction guide as well as a request form. You will also receive a peel and stick return shipping label. Please keep this in a safe place until you are ready to return your shipment.

Once your containers are full, fully complete the Service Request Form and fax to Daniels at 1-888-793-2956.

Ensure the containers are securely locked (once the containers have been locked they cannot be reopened) pack the containers back into your shipping box the same way you received them. 8 containers for the 2 litre size and 4 containers for the 4 litre size. Place the peel and stick return shipping label you received at time on the lid of shipment of your container. Fax us your Service Request Form and we take care of the rest.

Yes, one of the principle design features of the Daniels Sharpsmart sharps container is that the dovetail design on the back on the container that fits onto all Daniels brackets. This bracket system, whether wall mounted, cart-mounted or fixed onto a mobile or bulk cart unit, enables Sharpsmart sharps containers to be moved effortlessly throughout a facility without touching the ground and put at risk of cross-contamination.

Although there are no regulations specifically preventing sharps containers placed on floors, it puts staff and public at risk, and your institution may risk Occupational Health and Safety citations.

Daniels’ reusable biomedical waste and sharps containers will not take up any more space than is already required by single-use containers due to an increased capacity from efficient and innovative design. The comparisons should be performed on volume requirements not individual containers. Daniels will perform a thorough needs analysis prior to rollout to provide full support during and after implementation to ensure storage is optimised. The amount of stock required on site will depend on the frequency of your Daniels deliveries and collections, which is contingent on each customer’s individual requirements.

Full and clean Sharpsmarts sharps containers are not routinely transported or stored alongside each other. However, if they were, there is no disease transmission risk.

No. Sharpsmarts sharps containers need no more storage space than that allocated for disposable containers.

Sharps containers must be easily accessible to employees, and located as close as feasible to the immediate area where sharps are used (e.g., patient care areas) or can be reasonably anticipated to be found (e.g., laundries).

Collection and distribution of Sharpsmarts sharps containers within hospitals depends on the hospital’s resources, protocols and infrastructure. Changes to existing procedures may be necessary and the exchange of Sharpsmarts sharps containers can be carried out by the hospital’s own staff, or this can be contractually arranged using Daniels’ staff.

Installation Technicians are given printed copies of the most updated Site Assessment for any/all accounts they will manage. During the training phase they are showing how the Assessment is built & how to properly read the document to understand.

Payment can be made by check or card: Check: Send the lower portion of the invoice with payment to Daniels Health, 52 Bramsteele Road, Unit 8, Brampton Ontario L6W3M5 Card: Call Accounts Receivable at 1-888-793-2966

CPI Tables: www.bls.gov/cpi/tables/supplemental-files/home.htm CPI %: (Current Year CPI – Prior Year CPI) / Prior Year CPI

Please refer to the table on this page www.danielshealth.ca/contracts-and-billing

Please refer to the table on this page www.danielshealth.ca/contracts-and-billing

Typically, our invoices are generated on activity. Flat monthly rate invoices are generated on the first of each month for the upcoming month. See more here https://www.danielshealth.ca/contracts-and-billing