Industry-Leading Service when it matters most

Our foremost commitment in navigating the COVID-19 pandemic is to ensure continuity of services, waste handling safety, and operational excellence for our healthcare partners
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COVID-19

COVID-19 Implications on Healthcare Waste Management

Our Commitment to service continuity for Canadian healthcare facilities

Daniels Health is closely monitoring the COVID-19 pandemic to ensure we are in the best position to protect our staff and customers, and ensure continuity of services and operational excellence across our full spectrum of healthcare waste management. Working with the CDC, our compliance experts are keeping up to date with the latest policies and procedures surrounding coronavirus, and consistent with our scientific foundations, we are putting the full force of our infection control approach to work in combatting exposure risk. As the situation evolves, our teams are actively adapting contingency plans to accommodate the unique needs of our customers and the increasing complexities of healthcare services support. Collectively we take very seriously the responsibility to serve healthcare in its time of increased need.

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Daniels employs a multi-tiered disaster recovery plan that insures all aspects of our business:

1

FULL SERVICE

2

SERVICE CONTINUITY

Daniels’ country-wide footprint is supported by national and global support teams focused on ensuring healthcare service continuity. We have agility of resources and service contingencies in place for increased fluctuations in waste volumes and service scheduling, and maintain a surplus of bins, staff and fleet capacity to accommodate the evolving changes that the Coronavirus pandemic brings.

3

WASTE PROCESSING

Daniels operates a network of processing plants across Canada and the US. This network provides contingency options in the event a plant becomes inoperable ensuring continuity of service. These contingencies were successfully implemented after the 2002 SARS outbreak, and through the implementation of the Disaster Recovery Plan, Daniels was able to manage and maintain service to all customers in the affected areas.

4

CONTAINER STOCK + DISTRIBUTION

In addition to containers installed onsite at your facility (including spares held in onsite stores) Daniels holds buffer stock at processing plants around the country, and further quantities in our National Warehouse. This provides for increased waste volumes that arise from flu season each year as well as contingency planning for unforeseen events. All our clean facilities have processing capacity, logistical infrastructure and staff resources manage associated volume fluctuations.

5

MANUFACTURING + SUPPLY CHAIN

Manufacturing dependency is mitigated by Daniels owning their own set of tools required for the manufacture of sharps and other healthcare waste containers. Outsourcing supply to a number of local manufacturing facilities further mitigates reliance on any single manufacturing arrangement.

6

DATA MANAGEMENT

Data and systems are monitored, supported and backed up frequently to a cloud storage system. All infrastructure runs on virtual platforms, meaning hardware failure should not affect our capability to operate. Daniels design/engineering work is maintained in a secure Daniels Engineering Data Management System, which is also backed up to the cloud and accessible remotely.

Handling COVID-19 Waste. What you need to know

  • CLASSIFICATION

    COVID-19 waste is to be handled and transported as routine UN 3291 cat B waste. No additional procedures, packaging or labelling is required.

  • CRADLE TO GRAVE

    Generators are responsible for packaging waste for transport to treatment facilities. Please maintain due diligence when categorizing waste streams to ensure compliance in handling and treatment.

  • YELLOW BAG SECUREMENT

    Each bag must be hand tied by gathering and twisting the neck of the bag and using a tie or hand knot to secure the bag, and each container must be securely closed.

  • BIN CONTAINMENT

    Closed bags must not be visible once the secondary container (box or reusable bin) is closed. Ensure bins are tightly secured for transport.

COVID-19 Waste Disposal Resources

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Serving Together

It takes all of us…

Every individual at Daniels Health plays an integral role in ensuring service continuity and quality excellence, from our drivers and field service teams who are on the frontlines of customer service to our national operations team who are working overtime to ensure we deliver the right number of clean containers to our customers each day – we are all here for you. If there is anything we can do better to support your frontlines, please tell us.

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COVID-19 RESOURCES

Center for Disease Control (CDC)

World Health Organization (WHO)

Government of Canada

FAQ’s

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Let’s Talk!

Your time is valuable, and we don’t want to play hard to get. You can either phone us directly on the details listed on our contact page, or feel free to fill out this short form and one of our team members will get back to you as quickly as possible.

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